Communication
- Communicates proactively, providing relevant information clearly and concisely whether orally or in writing
- Reads agency-wide emails and announcements to stay informed
- Acknowledges emails and voicemails requiring a response within one business day; advises when requests may take longer to handle
- Using the most appropriate means to communicate (e.g., phone, email, voicemail, text, written document or in person
- Conveys key information in timely manner to and from to others, including staff, consultants, other agencies, committees, boards and members of the public
- Willing to listen to other perspectives; listens attentively before responding
- Is respectful and courteous in language, tone, and maintains positive attitude
- Is aware of body language and how their communication is perceived
- Uses charts, tables, maps and graphics effectively to support recommendations
- Makes clear when speaking for themselves
- When speaking for the agency, can be relied on to communicate accurately and consistently
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Work Quality
- Proactively uses spell check, Grammarly and other software to proof own work before submitting drafts
- Prepares work that is thorough, accurate and free of errors
- Follows rules of grammar, punctuation, spelling and sentence structure in written documents.
- Follows established quality review process; submits drafts on time to supervisor or quality reviewers; revises work appropriately based on review comments
- Asks others to review important letters, emails, memos, etc. before transmitting them
- Provides thorough reviews of other staff’s and consultant's work
- Gathers, organizes and evaluates data; uses appropriate analysis to draw logical conclusions
- Ensures that analyses using GIS, databases, spreadsheets and other quantitative methods and computations are accurate and free of errors
- Prepares agenda materials that are complete, accurate, on time and free of errors
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Job/Plan Knowledge
- Meets job/plan knowledge expectations consistent with their job classification and tenure in position
- Understands principles, laws, regulations, policies, data sources and procedures applicable to transportation planning
- Is familiar with agency plans and planning products
- Exhibits ability to use analytical tools, computer applications and software related to their job classification
- Demonstrates understanding of history, context, broader issues and relation of their functions to other plans and planning functions
- Raises appropriate questions and brings forward relevant issues to their supervisor in carrying out assignment
- Serves as the go-to person for certain topics, especially for external parties; invited by professional peers to share knowledge in workshops, panels and conference sessions
- Proactively seeks to increase job knowledge by acquiring institutional knowledge, taking advantage of training, participating in peer exchanges, acquiring and maintaining professional certifications
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Project Management and Organizational Skills
- Consistently meets project deadlines
- Keeps within time and budget limitations
- Consults supervisor when conflicting deadlines arise
- Before beginning a project, develops a scope of work that clearly lays out:
- Purpose, objectives and product to be delivered
- Data needs and sources
- Analysis and tools to be used
- Realistic schedule including milestones, timelines, and completion date
- Quality assurance process, allowing enough time for draft products to be reviewed and revised
- Coordination with internal and external stakeholders
- Monitors progress and communicates regularly with project team
- Develops contingency plans for dealing with unavoidable schedule slippage
- Checks for understanding when assigning work to others
- Communicates with other teams; includes cross-employees in kick off meetings
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Presentation of Information
- Presents information clearly and concisely; provides the appropriate amount of information; uses terminology appropriate for technical or lay audiences
- Sticks to the time allotted; gears presentations to the audience; is sensitive to the audience’s cues to move on
- Speaks with confidence, clearly and calmly, without rushing; uses body language to help make point and not distract audience
- Prepares presentations ahead of time; practices and seeks feedback from quality reviewers; thinks through the Q&A
- Demonstrates knowledge of topics present; interprets data and conveys information in a way that leads the audience to logical conclusions
- Uses graphics, maps, charts effectively to support or substitute for words; chooses appropriate presentation formats, technology, and displays
- Checks for audience understanding; fields questions and asks for audience feedback appropriately
- Previews consultant presentations; prepares them in advance; makes sure they understand the context and likely questions
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Accountability
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Professional Growth Goal
- At the mid-term, a professional growth goal has been determined.
- At the end-of-term, a professional growth goal has been completed.
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Supervision
- Keeps team members informed about how projects relate to overall agency mission.
- Delegates work appropriately; checks for understanding when assigning work.
- Balances workloads equitably between team members; coordinates workloads with other supervisors.
- Meets regularly with subordinates to monitor progress and address problems in a timely way.
- Provides guidance, training and professional development support to subordinates.
- Coaches and provides constructive and timely feedback to team members; uses mistakes as learning opportunities.
- Gives constructive criticism to team members privately; acknowledges and celebrates superior performance and successes publicly.
- Reviews subordinates' work to ensure high quality.
- Does not shy away from confronting team members when necessary, holding them accountable for poor performance, inappropriate behavior and failure to follow SOPs.
- Reviews subordinates' performance impartially and consistently; supports performance annual evaluations with documentation and factual observations.
- Completes and submits performance reviews to upper management on time.
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